Mobile Experts Team: Achieve world-class tech support with Cellution’s
Wireless Help Desk services
With so many mobile devices on the market today, keeping up to date on today’s wireless
technology needs and device requirements takes a specialized focus. Cellution’s
Mobile Experts (ME) Team allow you to tap the experts in wireless help desk services
and maximize IT resources while providing a world-class support solution for your
mobile workforce.
With dedicated wireless Help Desk services from the ME Team, you can:
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Ensure the productivity of your wireless
workforce – Today’s business climate demands that your employees are
empowered with the tools they need to get the job done efficiently. With the ME
Team, you get a dedicated wireless IT team in your corner, virtually eliminating
the down time experienced by employees because their devices are not working properly.
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Stay on top of the latest wireless technology – With
Cellution’s Mobile Experts Team, you get Help Desk support for all smart phone devices,
all standard cell phones and large variety other mobile devices. In addition, our
ME Team is committed to staying informed on the latest software updates and device
requirements to make sure your wireless workforce is always up to date.
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Gain efficiencies by using subject matter experts –
If your core business requires extensive internal IT resources, asking them to focus
on wireless Help Desk support can dilute their efficiency, knowledge base and focus.
By tapping the strength of Cellution’s Mobile Expert Team, your staff can stay focused
on their expertise without sacrificing critical support.
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Cellution’s Help Desk Management Services includes two key offerings and an extended
coverage option to support air card technology:
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Service name
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Coverage
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Devices and Support included
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Help desk Basic
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Comprehensive Support During Normal Business Hours
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Tier 1 & 2 Help Desk & Procurement Portal North America (inclusive of all Smart
& Standard devices)
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Help desk Expanded
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Comprehensive Support 24-7
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Extended hours for Tier 1 & 2 Help Desk & Procurement Portal North America (inclusive
of all Smart & Standard devices)
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Supplemental Air Card Coverage
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Provides air card support based on contracted coverage plan (Basic or Expanded)
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Tier 1 & 2 Help Desk & Procurement Portal North America
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With custom software solutions and the industry’s most experienced wireless support
staff, Cellution’s Wireless Help Desk service plans can help your organization achieve
significant cost savings and efficiencies For more information contact us at
sales@1cellution.com or call 1-866-887-WRLS (9757).
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