Cellution’s FAST Software takes mobile device procurement to a new level of efficiency
|
On average, 20% to 30% of all your organization’s wireless devices will require
some sort of routine technical support on a monthly basis. This means for every
100 devices, you need approximately 1-2 employees to support them.
For most companies, day-to-day wireless procurement is still managed manually, by
having an administrator call carriers, chase down approvals, customize requests,
and provide status updates all along the way. These manual processes can cost you
hundreds of resource hours that could be better spent on more productive work.
|
Sound familiar?
“Employees just won’t stop calling us. They’re obsessed with everything
mobile. I’m tired of my staff having to stop what they’re doing to provide a status
on an upgrade that was submitted 3 hours ago.”
|
The better way is FAST
With Cellution’s Fully Automated Service Ticket (FAST) Software, one administrator
can easily manage up to 8,000 or more mobile devices. FAST allows companies to establish
system wide controls, and then empower employees to manage their own wireless device
procurement on a self-serve basis.
With the FAST software, employees can log in to submit their own requests online
for devices, features, plans and more. Through FAST, organizations can achieve a
number of controls, cost savings and benefits, such as:
|
   
|
|
Reduce resources – The FAST mobile procurement software
completely automates the daily processes of device additions, deletions, upgrades,
replacements and more. The web-based software works within your organization’s approval
workflow guidelines, along with strong centralized administration capabilities and
convenient workforce interfaces that allow employees to manage their own devices
and track the status of submitted tickets.
|
|
Automated tracking – How many times have you turned
off a phone number of a departing employee, only to discover months later that the
carrier never processed your request and your organization has been getting charged
all along? A number of updates, such as feature changes or plan changes, must be
tracked and audited to ensure they are actually put into place with the carriers.
FAST allows you to quickly and easily review all such updates in a given month,
and can even be interfaced with your telecom invoice management system for ongoing
invoice auditing.
|
|
Powerful Centralized Admin Center– While employees do
get much more hands-on access than they have now, your back-office staff actually
gains more control as well. Through the administrative panel, your staff can set
system-wide parameters in bulk or make changes by individual device.The system also
lets you establish and maintain an accurate inventory, and provides increased visibility
for all inventory under management.
|
|
Enforce Wireless Procurement Policy – Let’s face it,
not every bell and whistle available on today’s phones help increase productivity.
From pre-approved device options to determining when an employee is eligible for
an upgrade, FAST streamlines and automates the procurement process according to
selections your organization pre-determines.
|
|
Carrier accountability– Carriers often issue system-wide
upgrades that can override settings and allowances you want enforced. The FAST system
can be configured to connect to your help desk and invoice management systems to
make sure carriers don’t disregard your required settings and updates.
|
|
Process Improvement– By establishing guidelines upfront
and providing acceptable options that meet employee’s productivity needs, you empower
your employees, while reducing management time throughout all levels and departments.
|
|
Flexible hosting options – FAST Mobile Procurement Software
is available as an external web-based application, or can be hosted internally by
your company’s IT department.
|
|
Single Sign On Available – Security is primary concern
for many corporations. As a result, Cellution recently introduced the capability
to configure the FAST Software Package within your corporate network, using your
network’s single-sign-on authentication for employee access.
|
|
Easily integrates with your current TEM Software – FAST
is a flexible mobile procurement system that easily connects with most existing
TEM systems on the market.
|
How many man hours does it take your organization to support the day-to-day activities
your wireless workforce?
Save significantly on staff resources with FAST, the procurement software that gives
both you and your mobile workforce maximum control and visibility.
|
|