CELLUTION PRODUCT MATRIX
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Category
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Program
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Lite
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Standard
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Gold
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Premier
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Help Desk
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Mobile i
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General Reporting:
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Snapshot of charges by dept.
and services
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X
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X
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X
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X
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Summary of savings opportunities
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X
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X
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Cost by month and carrier comparisosns
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X
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X
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X
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X
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Activity log of tasks, changes and recomendations
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X
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X
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|
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Manage and Organize:
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Add, move, change, delete users across all carriers
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X
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Assign cost center, department, GL
code
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X
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X
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X
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X
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Assign budget by user, department,
cost center
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X
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Update user information
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X
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X
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X
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X
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|
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Invoice Control:
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Consolidate spend accross multiple
vendors
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X
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X
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X
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X
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Report of current and hostorical invoices
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X
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X
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X
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X
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Bill Review, Manage and update user
information
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X
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X
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|
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Analysis and Cleansing:
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Optimize voice, data & messaging plans
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X
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X
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|
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Zero use phones for disconnect
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X
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X
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Flag non-essential features
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X
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X
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International raoming reporting
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|
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X
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X
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Approve/reject optimization
recommendations
|
|
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X
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X
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|
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Audit and Recovery
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|
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Discounts not applied per contract
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X
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X
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X
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Plan Charges not according to contract
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X
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X
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X
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Termination and activation fees
misapplied
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X
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X
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X
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Overage charges and incorrect
rates
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X
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X
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X
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Incorrect overage charges to pooled
plan users
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X
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X
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X
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|
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Download and other charges appied to
devices
|
|
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X
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X
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Approve/reject audit funding & turnkey
processing
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|
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X
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X
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|
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Mobile Device Management
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|
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|
|
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Usage based controls: minutes, kb.,
events, txt monitoring, device status
location
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|
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X
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Spend based controls: max $, min $
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|
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X
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Service based controls:411,
international, downloads
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|
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X
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Budget controls by user, department,
cost center
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|
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X
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Business Intelligence
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|
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Reports Customized to customer
specific requirements
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X
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X
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X
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Quarterly performance
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|
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X
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X
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|
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Costs by service category and vendor
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X
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X
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X
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Costs by cost center, department
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X
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X
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X
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|
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Costs-per-device analysis
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X
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X
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X
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Individual, department, or regional
usage summary
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X
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X
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X
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|
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Monthly usage averages
|
X
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X
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X
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X
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Overage and breakage minutes
|
X
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X
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X
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X
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International roaming and
long distance details
|
X
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X
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X
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X
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Inactive mobile user information
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X
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X
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X
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X
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Top airtime users by category
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X
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X
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X
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Order Portal & HelpDesk:
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Order device, plan, accesory
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X
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Break/Fix, Automatic updates
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|
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X
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Approval Workflow
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X
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Automated order submission
to vendor
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|
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X
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Order devices, services and accesories
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X
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Create trouble tickets and monitor
status
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X
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Ticket submission by user, manager or
call center
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X
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Issue-based ticket routing
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X
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Ticket history and comments
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X
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Ticket reporting and monthly
optimization
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X
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Addtional Services
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|
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Benchmarking
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|
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X
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Contract negotiations
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X
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Policy writing and enforcement
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X
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