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Cellution introduces new chat feature for Wireless Help Desk customer support platform
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Rochester, NY (March 16, 2010)
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Cellution Inc., one of the leading global providers for full-service wireless device
management services, today announced the latest release of their online customer
support platform known as FAST (Fully Automated Service Ticket). With the latest
interface comes a new interactive chat feature that allows clients to chat in real
time with support staff at the Cellution offices. The intent of the new chat feature
is to resolve client questions about their wireless devices faster and provide a
superior level of customer service.
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FAST is the main client support interface for Cellution’s Wireless Help Desk outsourcing
services. The chat feature in the new release allows Help Desk clients to interact
directly with support staff without picking up the phone, providing increased efficiencies.
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“Companies need an ever growing fleet of mobile devices to stay competitive today,”
said Chuck Serapilio, CEO and Founder of Cellution. “Our quest is to take customer
service to a new level in the marketplace, and let our clients quickly return to
their core business instead of worrying about mobile device support. Introducing
live chat was a logical move to provide a higher grade of service.”
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Rave reviews on FAST 2.0
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Cellution clients who have tried the live chat service are giving it great reviews.
“FAST 2.0 will provide our users with an additional communications tool in their
tool box,” said Kevin Von Vreckin – Infrastructure Manager of a Leading Aerospace
Manufacturer. “Having just under a 1,000 mobile devices has proved to be a difficult
task to manage, down time regarding mobile devices effects our ability to communicate
which can have an effect on our business. Anytime we can add additional modes of
communication that will increase the one call fix rate is a great advancement in
my opinion and a welcomed one at that.” FAST was introduced in 2008 to give clients
a convenient way to automate the day-to-day process of activations, changes, feature
additions, inventory management, general service requests and more. The interface
allows companies to streamline procurement, easily track customer service requests
and integrate seamlessly with Cellution’s proprietary expense management software
to give you greater visibility and business intelligence for managing your wireless
spending. Cellution intends to continue setting the bar higher for quality customer
service in the mobile device and expense management arena. “We’re here to provide
our clients with the industry’s best source of knowledge and customer service,”
said Serapilio. “And now we can do it in real time.”
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About Cellution Inc.
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Founded in 2001 by Chuck Serapilio, Cellution Inc. is the industry’s leading business
process outsource provider of dedicated wireless telecom expense management and
international mobile management services. Based in Rochester, NY, the pioneering
company’s proprietary software offers unmatched customization potential and more
reporting transparency than any other mobile expense management provider. Cellution
recently introduced Mobile-i, real-time wireless tracking software that provides
up-to-the-minute visibility on mobile usage by device. Cellution is also widely
recognized as the top provider for international mobile expense management, and
helps global companies control costs in wireless markets throughout the world. From
contract negotiations to invoice processing to procurement, Cellution tackles the
difficult tasks faced by many businesses today as companies seek to reduce and control
increasing wireless budget expenses and management oversight that detracts from
the core business.
Visit Cellution online at http://www.1cellution.com
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Contact: Chuck Serapilio
585-399-0661
www.1cellution.com
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